AGU.NG TERMS & CONDITIONS
Last Updated: [11/03/2025]
These Terms & Conditions ("Terms") govern your access to and use of the Agu.ng website, owned and operated by Agurate Online Limited ("Agu.ng," "we," "us," or "our"). By accessing, browsing, using the Site, or purchasing products from Agu.ng, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site.
1. Eligibility and Account Management
1.1. Age Requirement: You must be at least 18 years old to create an account and purchase products on Agu.ng. By using the Site, you represent and warrant that you are of legal age to form a binding contract. If you are accessing the Site on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.
1.2. Account Creation and Accuracy: You may be required to create an account to access certain features of the Site. You agree to provide accurate, current, and complete information during the registration process and to promptly update such information to maintain its accuracy. Providing false or misleading information may result in the termination of your account.
1.3. Account Security and Responsibility: You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You must notify Agu.ng immediately of any unauthorized use of your account or any other security breach. Agu.ng will not be liable for any loss or damage arising from your failure to comply with this provision.
1.4. Account Termination and Suspension: Agu.ng reserves the right to suspend or terminate your account and your access to the Site at any time, with or without notice, for any reason, including but not limited to, violation of these Terms, inactivity, or security concerns.
2. Product Information and Purchase
2.1. Product Descriptions and Representations: Agu.ng strives to provide accurate and detailed product descriptions.Minor variations in color, texture, and appearance may occur due to photography or device display settings.
2.2. Product Availability and Inventory: Product availability is subject to change without notice. If a product you ordered is unavailable after your order is placed, we will notify you and offer options for a refund or an exchange for a similar item of equal value.
2.3. Pricing and Payment:
Prices displayed on the Site are in Nigerian Naira (NGN) and are subject to change without notice.
Prices do not include delivery charges, which will be calculated and displayed at checkout.
We accept various payment methods, including credit/debit cards, bank transfers, and other payment gateways as indicated on the Site.
By providing payment information, you authorize Agu.ng to charge your payment method for the total amount of your order, including applicable taxes and delivery charges.
You are responsible for any applicable taxes, duties, or fees related to your purchase.
2.4. Order Confirmation and Acceptance:
Your order constitutes an offer to purchase products from Agu.ng.
We will send you an order confirmation email to acknowledge receipt of your order.
Order acceptance occurs when we ship your order, at which point a contract is formed between you and Agu.ng.
Agu.ng reserves the right to refuse or cancel any order for any reason, including but not limited to, product unavailability, errors in pricing or product information, or suspected fraud.
2.5. Exchanges Only Policy: Agu.ng operates on an exchanges-only policy. We do not offer refunds for purchased items. Exchanges are limited to items of the same value.
3. Shipping, Delivery, and Pickup
3.1. Delivery Charges and Timeframes:
Delivery charges vary based on your delivery location and will be calculated and displayed at checkout.
Orders within Lagos are typically delivered the same day if placed before 2 PM on business days.
Orders outside Lagos are delivered within 3-4 business days. * Orders placed after 2 PM on Fridays, weekends, or public holidays are processed on the next business day.
Delivery timeframes are estimates and may be affected by external factors beyond our control.
3.2. Delivery Partners and Tracking:
Deliveries are facilitated by our partner logistics companies.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
3.3. In-Store Pickup:
In-store pickup may be available at designated locations.
You will be notified when your order is ready for pickup.
You are required to present your order ID and a valid form of identification to verify your identity.
3.4. Delivery Issues and Disputes:
If you encounter any delivery issues, please contact our customer service team immediately.
Agu.ng will assist in resolving delivery disputes with our logistics partners.
4. Returns and Exchanges
4.1. Exchange Eligibility and Timeframe:
Agu.ng offers exchanges for items of the same value within 3 days of receiving your order. Items must be in their original condition, unused, and with all original packaging and tags intact.
4.2. Return Conditions and Process:
To initiate an exchange, contact our customer service team at ecomm@agu.ng.
You will be provided with instructions on how to return the item.
Items must be returned in their original packaging, including all accessories and documentation.
Items showing signs of wear, damage, or alteration will not be accepted.
You are responsible for the return shipping costs unless the return is due to an error on our part.
4.3. Non-Exchangeable Items:
Certain items, including but not limited to underwear, perfumes etc, are non-exchangeable for hygiene and safety reasons.
5. User Content and Conduct
5.1. User Content and Responsibility: You are solely responsible for any content you submit to the Site, including reviews and comments By submitting User Content, you represent and warrant that you own or have the necessary rights to use and authorize Agu.ng to use the content as described in these Terms.
5.2. Content Standards and Prohibited Content: User Content must be accurate, appropriate, and not infringe on third-party rights. Prohibited content includes but is not limited to: Illegal, harmful, offensive, or misleading content. Content that violates intellectual property rights or privacy rights. Content that is defamatory, obscene, or threatening. Spam, advertisements, or solicitations.
5.3. License to User Content: By submitting User Content, you grant Agu.ng a perpetual, irrevocable, royalty-free, and worldwide license to use, reproduce, modify, adapt, publish, translate, and distribute your content in any media.
5.4. Prohibited Conduct: You agree not to: Use the Site for any illegal or unauthorized purpose. Violate any applicable laws or regulations. Impersonate any person or entity. Transmit viruses, malware, or other malicious code. Interfere with the operation of the Site or its associated servers. Engage in fraudulent or deceptive activities.
6. Intellectual Property Rights
6.1. Ownership of Site Content: All content on the Site, including text, graphics, logos, images, software, and other materials, is the property of Agu.ng or its licensors and is protected by intellectual property laws.
6.2. Trademarks and Copyrights: Agu.ng trademarks and logos are the property of Agurate Online Limited. You may not use them without our prior written consent. All copyrighted content on the Site is owned by Agu.ng or its licensors and may not be reproduced without permission.
6.3. Third-Party Intellectual Property: Third-party trademarks and content are the property of their respective owners.
7. Data Privacy and Security
7.1. Privacy Policy: Agu.ng collects and uses personal information in accordance with our Privacy Policy, which is incorporated by reference into these Terms.
7.2. Data Security: We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
8. Limitation of Liability and Disclaimer
8.1. Disclaimer of Warranties: The Site and all content are provided "as is" and "as available" without warranties of any kind, either express or implied.
9. Limitation of Liability
9.1. Disclaimer: The Site and all content are provided "as is" without warranties of any kind.
9.2. Liability Limitation: Agu.ng is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site or any products purchased from Agu.ng.
9.3. Force Majeure: Agu.ng is not liable for any delays or failures caused by events beyond our reasonable control.
10. Indemnification
10.1. Indemnity: You agree to indemnify and hold Agu.ng harmless from any claims, damages, or expenses arising from your use of the Site or breach of these Terms.
11. Dispute Resolution
11.1. Governing Law: These Terms are governed by the laws of the Federal Republic of Nigeria.
11.2. Dispute Resolution: Any disputes arising from these Terms will be resolved through good faith negotiation. If negotiation fails, disputes will be subject to the jurisdiction of the courts of the Federal Republic of Nigeria.
12. Termination
12.1. Termination by Agu.ng: Agu.ng may terminate your access to the Site or your account at any time, with or without notice, for any reason.
12.2. Termination by You: You may terminate your account at any time by contacting customer service.
13. Modifications to Terms
13.1. Changes: Agu.ng reserves the right to modify these Terms at any time. Changes will be effective upon posting on the Site.
13.2. Notification: We will notify you of significant changes to these Terms.
14. Contact Information
14.1. Contact: For questions or concerns about these Terms, please contact us at ecomm@agu.ng.
15. Entire Agreement
15.1. Entire Agreement: These Terms constitute the entire agreement between you and Agu.ng regarding your use of the Site.
16. Severability
16.1. Severability: If any provision of these Terms is deemed invalid, the remaining provisions will remain in full force and effect.