AGU.NG RETURN & EXCHANGE POLICY
Exchange Instructions
Step 1: Initiate Your Exchange Request
Contact our customer service team via email at ecomm@agu.ng within 3 days of receiving your order to request an exchange.
Provide your order number and detailed reasons for the exchange request.
Include clear photos of the item(s) in their original condition.
Step 2: Exchange Authorization & Item Preparation
Upon validation of your request, we will authorise or decline an exchange request after careful consideration
Ensure the item is in a new and unused state, with all original packaging, tags, and accessories intact.
Pack the item securely.
Step 3: Return the Item
Follow the instructions provided by our customer service team for returning the item. This may involve a store drop off, or using our logistics partner.
Please keep any tracking information provided.
Step 4: Exchange Processing
Once we receive and inspect the returned item, we will process your exchange for an item of the same value.
You will be contacted regarding the new items shipping or pickup.
AGU.NG RETUNS & EXCHANGE FAQS
Q: How do I request an exchange?
- A: Please email ecomm@agu.ng within 3 days of receiving your order with your order details and reasons for the exchange.
Q: How do I return an item for exchange?
- A: After your exchange request is authorized, you will be given instructions on how to return your item.
Q: Can I get a refund?
- A: Agu.ng does not offer refunds. We only offer exchanges for items of the same value.
Q: How long do I have to request an exchange?
- A: You have 3 days from the date of delivery to request an exchange.
Q: What are the conditions for an exchange?
- A: Items must be returned in a new and unused state, with all original packaging, tags, and accessories. Items showing signs of wear or alteration will not be accepted.
Q: What items are eligible for exchange?
- A: Almost all items are eligible for exchange, provided they meet the return conditions.