Agu.ng
    Agu.ng
    Cart

      AGU.NG RETURN & EXCHANGE POLICY

      Exchange Instructions

      Step 1: Initiate Your Exchange Request

      • Contact our customer service team via email at ecomm@agu.ng within 3 days of receiving your order to request an exchange.
      • Provide your order number and detailed reasons for the exchange request.
      • Include clear photos of the item(s) in their original condition.


      Step 2: Exchange Authorization & Item Preparation

      • Upon validation of your request, we will authorise or decline an exchange request after careful consideration
      • Ensure the item is in a new and unused state, with all original packaging, tags, and accessories intact.
      • Pack the item securely.NB: Goods and Items bought on Discount are not eligible for refund or exchange


      Step 3: Return the Item

      • Follow the instructions provided by our customer service team for returning the item. This may involve a store drop off, or using our logistics partner.
      • Please keep any tracking information provided.


      Step 4: Exchange Processing

      • Once we receive and inspect the returned item, we will process your exchange for an item of the same value.
      • You will be contacted regarding the new items shipping or pickup.AGU.NG RETUNS & EXCHANGE FAQSQ: How do I request an exchange?
        • A: Please email ecomm@agu.ng within 3 days of receiving your order with your order details and reasons for the exchange.
        Q: How do I return an item for exchange?
        • A: After your exchange request is authorized, you will be given instructions on how to return your item.
        Q: Can I get a refund?
        • A: Agu.ng does not offer refunds. We only offer exchanges for items of the same value.
        Q: How long do I have to request an exchange?
        • A: You have 3 days from the date of delivery to request an exchange.
        Q: What are the conditions for an exchange?
        • A: Items must be returned in a new and unused state, with all original packaging, tags, and accessories. Items showing signs of wear or alteration will not be accepted.
        Q: What items are eligible for exchange?
        • A: Almost all items are eligible for exchange, provided they meet the return conditions.